{
    "channels": [
        {
            "id": "email",
            "label": "E-Mail",
            "provider": "SMTP / InxMail / Microsoft 365",
            "status": "demo"
        },
        {
            "id": "sms",
            "label": "SMS",
            "provider": "SMS Provider API",
            "status": "planned"
        },
        {
            "id": "whatsapp",
            "label": "WhatsApp",
            "provider": "WhatsApp Business API",
            "status": "planned"
        },
        {
            "id": "voicebot",
            "label": "Voicebot",
            "provider": "Telefonanlage + UDS Realtime API",
            "status": "concept"
        }
    ],
    "rules": [
        {
            "id": "ws_appointment_confirmation",
            "process": "WS-Auftrag",
            "trigger": "Termin angelegt",
            "condition": "Auftragsvorbereitung fertig; sonst warten",
            "channels": [
                "email",
                "sms",
                "whatsapp"
            ],
            "timing": "sofort nach Freigabe",
            "template": "Terminbestaetigung inkl. WS-Auftrag",
            "status": "active"
        },
        {
            "id": "ws_appointment_reminder",
            "process": "WS-Auftrag",
            "trigger": "Termin bevorstehend",
            "condition": "Termin bestaetigt, Kunde erreichbar",
            "channels": [
                "sms",
                "whatsapp",
                "email"
            ],
            "timing": "2 Tage vorher",
            "template": "Terminerinnerung Service",
            "status": "active"
        },
        {
            "id": "sales_offer_followup",
            "process": "Fahrzeug-Angebot",
            "trigger": "Angebot versendet",
            "condition": "kein Abschluss / keine Absage",
            "channels": [
                "email",
                "whatsapp"
            ],
            "timing": "2 Tage nach Angebot",
            "template": "Nachkontakt Angebot",
            "status": "draft"
        },
        {
            "id": "testdrive_followup",
            "process": "Probefahrt",
            "trigger": "Probefahrt beendet",
            "condition": "keine offene Eskalation",
            "channels": [
                "whatsapp",
                "sms",
                "email"
            ],
            "timing": "2 Stunden nach Probefahrt",
            "template": "Nachfassung Probefahrt",
            "status": "draft"
        },
        {
            "id": "voicebot_inbound",
            "process": "Telefonie",
            "trigger": "Eingehender Anruf",
            "condition": "Voicebot aktiv, Kundenerkennung erfolgreich oder Gastmodus erlaubt",
            "channels": [
                "voicebot"
            ],
            "timing": "Realtime",
            "template": "Termin, Angebot, Fahrzeugfrage",
            "status": "concept"
        }
    ],
    "queue": [
        {
            "id": "sim-20260708142831",
            "dueAt": "2026-07-08T14:28:31+02:00",
            "process": "WS-Auftrag",
            "recipient": "Demo Kunde",
            "channel": "WhatsApp",
            "subject": "Terminbestaetigung wartet auf Auftragsvorbereitung",
            "status": "simuliert"
        },
        {
            "id": "sim-20260708073843",
            "dueAt": "2026-07-08T07:38:43+02:00",
            "process": "WS-Auftrag",
            "recipient": "Demo Kunde",
            "channel": "WhatsApp",
            "subject": "Terminbestaetigung wartet auf Auftragsvorbereitung",
            "status": "simuliert"
        },
        {
            "id": "demo-1",
            "dueAt": "2026-07-10T07:38:43+02:00",
            "process": "WS-Auftrag",
            "recipient": "Max Mustermann",
            "channel": "WhatsApp",
            "subject": "Terminerinnerung",
            "status": "wartet"
        },
        {
            "id": "demo-2",
            "dueAt": "2026-07-08T09:38:43+02:00",
            "process": "Probefahrt",
            "recipient": "Walk-In Lead",
            "channel": "SMS",
            "subject": "Fragen zur Probefahrt?",
            "status": "geplant"
        }
    ],
    "voicebot": {
        "status": "concept",
        "realtimeData": [
            "callerLookup",
            "customerSummary",
            "openWorkshopOrders",
            "availableSlots",
            "vehicleStock",
            "offerDrafts"
        ],
        "actions": [
            "createWorkshopAppointment",
            "createSalesOffer",
            "sendOffer",
            "answerVehicleQuestion",
            "handoverToEmployee"
        ]
    }
}